Website and quote terms

Terms and Conditions

Practical, non-final website and quote terms guidance for estimates, measurements, product information, payment planning, and staff-reviewed approvals.

Current public reference

This page gives website-use guidance. It should not replace final legal terms, payment terms, warranty language, privacy policy, or official quote/invoice wording. Final customer-facing terms should be approved before launch.

Quick facts

Website role: Planning and intake - Product pages, builder outputs, and gallery references help start the conversation.
Final quote: Staff reviewed - Measurements, site conditions, product options, and logistics can change pricing.
Payment terms: Separate approval - Deposits, balances, refunds, taxes, and currency handling should be confirmed on official documents.
Future bridge: Needs stable status fields - The website should pass quote state and customer approval state cleanly to the costing app later.

Website estimates need clear boundaries

The builder can help customers understand likely pricing, but official estimates should still be reviewed by staff. Terms should explain that site conditions, measurements, product choices, and installation requirements can change final pricing.

A safer foundation for conversion

Clear terms let the website be more useful without creating confusion about what is informational, what is estimated, and what becomes binding only after approval.

Separate policies should point to each other

Terms, payment planning, warranty readiness, maintenance guidance, privacy planning, and the project process all support the same goal: customers should understand what the website can do and what still requires staff confirmation.

Terms To Finalize

Website information and estimate limitations
Measurement and site condition requirements
Builder, gallery inspiration, and serialized configuration boundaries
Official quote, invoice, and approval process
Deposit and payment term references through the payment page
Warranty and maintenance references
Product availability, substitutions, specifications, and color/glass variations
Quote validity, change orders, cancellations, and installation limitations
Privacy, uploads, analytics, and future costing-app handoff

Terms Topics To Finalize

These topics make the website safer and clearer while final legal wording is reviewed. Each item should be approved before launch.

Website Information and Product Guidance

Product pages, FAQs, gallery content, and maintenance guidance help customers plan, but they should not override staff-confirmed project details.

Clarify that product information is for planning and may change with product availability, site conditions, measurements, and staff review.
Avoid treating general product descriptions as engineering, legal, warranty, or performance guarantees.
State that colors, glass appearance, hardware, finishes, and proportions can vary by screen, supplier, lighting, and final specification.
Keep final specifications tied to the official quote, drawing, invoice, or written approval.

Builder Estimates and Serialized Configurations

The builder and copied product links are powerful planning tools, but they need clear approval boundaries.

Builder configurations and copied links should be treated as saved preferences, not binding orders.
Dimensions, product choices, glass, color, grids, and options must be reviewed before official pricing or production.
Serialized links should preserve customer-selected options without exposing private pricing logic or internal costing data.
Staff should be able to use the link as a starting point for a quote, not as a production approval by itself.

Gallery References and Inspiration Boards

Gallery references and design inspiration help customers communicate style direction while keeping final specifications with staff review.

Case studies should stay tied to real Exquisite project media and avoid unsupported claims.
Design inspiration boards should remain labeled as inspiration and should not be presented as completed jobs.
A customer can request something similar to a gallery item, but final product choices, measurements, and pricing still require staff review.
Unknown location, customer, timeline, performance, warranty, and payment details should be omitted rather than guessed.

Measurements, Site Visits, and Installation Conditions

Terms should make room for real-world site conditions without making the website feel evasive.

Rough measurements can start a quote, but final pricing may require staff review or a site measurement.
Installation expectations can change with wall condition, removal, access, waterproofing, substrate, height, safety, electrical/plumbing conflicts, or unfinished construction.
Customers should disclose site-readiness issues, access restrictions, and other trades working nearby.
Final installation scope should be confirmed in writing before production or scheduling expectations are treated as final.

Quotes, Approvals, Changes, and Holds

The site should help customers understand when a request becomes a staff-reviewed quote and when changes need approval.

Define the difference between a website inquiry, preliminary estimate, official quote, accepted quote, invoice, and production approval.
Require staff confirmation for changes to size, material, glass, color, hardware, layout, site condition, delivery, removal, or installation scope.
Avoid publishing final quote-validity, cancellation, hold, or restocking terms until management approves them.
Keep change approvals attached to the customer record or official written communication.

Payments, Privacy, Warranty, and Support Links

Terms should connect the other trust pages instead of duplicating or contradicting them.

Payment-specific language should point to payment planning and official quote/invoice wording.
Privacy-specific language should point to the privacy page and future costing-app data boundary.
Warranty and maintenance expectations should point to the warranty and maintenance pages until final policy wording is approved.
Support, correction, and complaint paths should be practical enough for staff to use after launch.

Before Treating A Quote As Approved

These steps keep the website helpful while making sure customers and staff agree on the official project record.

Confirm the current official quote or invoice version with staff.
Confirm measurements, drawings, product category, glass, color, hardware, finish, and any gallery reference.
Confirm whether delivery, removal, installation, site visit, travel, or special access is included or separately reviewed.
Confirm payment expectations through the official quote, invoice, receipt, or written staff communication.
Confirm warranty, maintenance, and support expectations through staff-approved wording.
Keep written confirmation for changes after the quote is accepted.

Related Policy Pages

Payment planning
Keep deposit, balance, tax, delivery, refund, and currency wording staff-confirmed.

Warranty readiness
Clarify support-review preparation without publishing final warranty terms.

Project process
Show how website requests move toward staff-reviewed quotes and project logistics.

Maintenance guides
Keep care guidance separate from warranty and legal obligations.

What to prepare for a window quote

Width and height for each opening
Room name or location for each window
Preferred style such as slider, casement, awning, or fixed
Glass and frame color preference
Photos from inside and outside where possible

Common Questions

Are builder estimates binding?

No. They should be treated as estimates until reviewed and confirmed by Exquisite staff.

Why include terms before online payment?

Terms are still useful for quote expectations, measurement requirements, and product information accuracy.

Is this final legal wording?

No. This is planning guidance for the website. Final terms should be approved before launch.

Where should payment details live?

Payment-specific expectations should live on the payment planning page and then be finalized on official quotes, invoices, or staff-approved written communication.

Are copied builder links official orders?

No. Serialized builder links preserve a configured product for sharing and staff review, but they do not approve production, pricing, or payment by themselves.

Can gallery inspiration boards be treated as completed jobs?

No. Inspiration boards are planning references only. Completed-project references should stay tied to real Exquisite project media and supported case-study details.

Can final price change after a website estimate?

Yes. Measurements, site conditions, selected options, delivery, removal, installation, access, and scope changes can affect final staff-reviewed pricing.

What should customers confirm before approval?

The current quote or invoice version, measurements, product options, installation scope, payment expectations, warranty/support expectations, and any change-order details.